I sincerely hope this new year sees an improvement in everyone’s lives. I hope that whatever goals you are striving for you reach and whatever dreams you have you can achieve.
For me, last year saw a huge change. I went from being a Team Leader to an Operations Delivery Leader. I was in charge of a group of 20 phone reps: training them, monitoring them, and coaching them to move forward to new positions (and higher pay). Now I am working directly with clients and have the responsibility of making sure thing are done right for not only the client’s employees, but our own.
It was not something I expected, but I jumped at the opportunity. I hope for everyone that this year is like that – full of unexpected opportunities that turn out so much better than you anticipated.
Happy New Year!
Mark